All orders are fulfilled and shipped from our overseas warehouse located in Germany.
1. Delivery Coverage
We ship to all European countries. Please note:
- We can deliver to most mainland European addresses.
- We do not ship to PO boxes, Packstation, remote islands and some special territories where courier service is unavailable.
- It is the customer’s responsibility to check whether the product can be imported into their country and comply with local customs regulations, including any applicable import duties, VAT and customs clearance formalities.
2. Order Processing Time
- Orders received before 14:00 (German local time, Monday to Friday) will be arranged for shipment on the same working day.
- Orders placed after 14:00, on weekends or German public holidays will be processed on the next business day.
- Processing time does not include courier transit time.
3. Estimated Delivery Time
- Germany: 2–3 working days after dispatch
- Mainland Europe: 3–7 working days after dispatch Delivery may be delayed during peak shopping seasons, bad weather, customs inspection, carrier strikes or other force majeure situations.
4. Shipping Cost
- Free shipping for orders over € 99
- Flat shipping rate €5 for orders below the threshold
5. Shipment Tracking
Once your package is dispatched, a confirmation email with tracking number and tracking link will be sent to your registered email address. You can track the delivery status online.
6. Important Delivery Notes
- Please ensure your full delivery address, postcode and contact details are accurate. We will not be liable for delivery failure caused by incorrect or incomplete information provided by customers.
- If the parcel is returned to our warehouse due to unsuccessful delivery (recipient absent, refused delivery etc.), the customer shall bear the return freight and re-delivery cost.
- For European cross-border shipments, import VAT and customs duties may be charged by the customs authority of the destination country. These charges are to be paid by the recipient.
7. Return Instruction
All returns must be sent back to our German warehouse. Do not return goods without prior contact with customer service. Return Address: GLANSTRASSE 33, 66887 RAMMELSBACH, RHEINLAND-PFALZ, DEUTSCHLAND
8. Contact Us
If you have any questions about shipping, delivery or customs issues, please contact our customer support.Email: info@lodimeke.com