Lodimeke (“we”, “us”, “our”) operates the website lodimeke.com, an online store selling smart watches and related accessories. This Privacy Policy describes how we collect, use, share, store and protect your personal data when you visit our website, create an account, place an order, subscribe to newsletters or contact our customer support. This policy applies to all visitors, customers and users of lodimeke.com.
By accessing and using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our site.
1. Personal Information We Collect
We may collect the following categories of personal information:
- Order & delivery information: Full name, shipping address, billing address, email address, phone number, to process and deliver your smart watch orders.
- Account information: Username, password (encrypted), saved shipping addresses if you register an account.
- Payment information: We do not store your full credit card, debit card or payment details. All payment transactions are processed securely by our authorized payment service providers. Payment credentials are handled directly by those third-party processors.
- Website usage data: IP address, browser type, device information, pages visited, click behavior, session duration, referral source, collected via cookies, pixel tags and analytics tools.
- Communication data: Content of emails, support tickets, chat messages you send to our customer service team.
- Marketing data: Your email address and subscription status if you opt in to receive promotional emails about new smart watch products, discounts and updates.
2. How We Use Your Personal Data
We process your personal data for the following purposes:
- To receive, verify, process, fulfill and ship your orders for smart watches; communicate order confirmation, shipping updates and tracking information.
- To provide customer support, answer questions, resolve complaints and handle returns or warranty requests.
- To authenticate your account, secure login and prevent fraud, unauthorized transactions and website abuse.
- To operate, maintain and improve our website functionality, product pages and user experience.
- To send marketing emails and product recommendations only if you have given explicit consent; you may unsubscribe at any time.
- To comply with legal obligations, tax, accounting and regulatory requirements.
- To analyze website traffic, shopping trends and marketing performance in aggregated, anonymized form.
3. Legal Basis for Processing (GDPR)
Where GDPR applies, we rely on these legal grounds:
- Contract: Processing necessary to perform our sales contract with you and deliver your ordered goods.
- Consent: For sending marketing newsletters and non-essential cookies.
- Legitimate interest: Fraud prevention, website security, service improvement, analytics.
- Legal obligation: To retain records required by tax and commerce laws.
4. Sharing of Your Personal Information
We do not sell your personal information to third parties. We may share your data only with trusted service providers strictly required to run our business:
- Shipping carriers: We share your delivery name, address and phone number so they can deliver your smart watch parcel.
- Payment processors: To authorize and complete payment.
- Cloud hosting, website security, analytics and email service vendors.
- Customs agents, only for international shipments, as required for import clearance.
- Law enforcement or government bodies, when we are legally compelled to disclose information.
All third-party processors are contractually required to protect your personal data and use it only for the tasks we assign.
5. Cookies
Our website uses cookies. Essential cookies are required for checkout, login and shopping cart functions. Non-essential cookies include analytics and marketing cookies. You can manage or reject non-essential cookies via the cookie banner on our site.
6. Data Retention
We keep your personal data only as long as necessary:
- Order records: Retained for tax and accounting purposes for the period required by applicable law.
- Marketing email data: Kept until you unsubscribe.
- Support messages: Retained to resolve your issue and maintain service records.
- After the retention period ends, your data will be securely deleted or anonymized.
7. Your Data Rights
If you are located in the European Economic Area, you have the following rights:
- Right to access a copy of the personal data we hold about you.
- Right to rectify inaccurate or incomplete information.
- Right to erasure (“right to be forgotten”), where applicable.
- Right to restrict processing of your data.
- Right to data portability.
- Right to object to processing for direct marketing or legitimate interests.
- Right to withdraw consent at any time, without affecting processing done before withdrawal.
To exercise your rights, send a request to: info@lodimeke.com. We will respond within the legal required timeframe. You also have the right to lodge a complaint with your local data protection authority.
8. Data Security
We implement industry-standard technical and organizational safeguards: encrypted website connection (HTTPS), secure servers, access controls, regular security updates to protect your personal data. However, no online transmission or storage system can be guaranteed 100% secure.
9. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 16 years old. If you believe we have collected data from a child, contact us immediately and we will delete it.
10. International Data Transfer
Your data may be transferred to and processed in countries outside your resident country, including countries with different data protection rules. We will apply suitable safeguards to protect your data in such transfers.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date. Continued use of lodimeke.com after updates means you accept the revised policy.
12. Contact Us
For privacy-related questions or requests: Email: info@lodimeke.com